My datacatcher does not seem to work?
Check the SIM card on the base of the device is properly inserted. If this is in place, we would suggest restarting the device. Flick the switch on the base of the device to the OFF position then back to the ON position and wait for the start-up message to be displayed on screen. If this does not work, please contact us at interaction [@] gold.ac.uk or 020 7078 5182.
My screen is displaying the message ‘No Signal. Please move around’. What does this mean?
Your datacatcher cannot connect to a cell tower. Messages will be displayed again when the datacatcher is reconnected. This message is similar to a mobile phone losing signal.
My screen is displaying the message ‘Auto shutdown 60 seconds’, what does this mean?
When your battery runs low, the datacatcher will shut down automatically to avoid draining the battery completely. If you see this message, wait until it has powered down and use the USB charger we have supplied to recharge the datacatcher.
How do I charge my datacatcher?
The datacatcher contains a battery that needs to be charged every day or so, like a mobile phone. Please only use the charger we have supplied to charge your datacatcher. If this has been lost or damaged, please contact us to request a replacement.
What does the dial on the datacatcher do?
This enables you to scroll anticlockwise to view the history of your messages - you will be able to scroll through over 1000 messages. Scrolling clockwise will access a set of poll questions. Please see the quickstart guide
When I’m viewing my history timeline, what else is displayed by the smaller text?
The small text located in the top left corner displays the source of the message. The message on the bottom left displays the location, date and time relating to when that message was displayed.
What happens to my answers for the poll questions?
Your answers will be displayed in your datacatcher’s timeline, they will also be shared across all of the other datacactchers. When a number of participants give the same answer to a question, this will be aggregated and also shared across all answers.
Why are some messages displayed on a black background, whilst others are shown on a white background?
Messages on a black background display present messages, for example the most recent message on your screen, or a current poll question ready to be answered. A white background is used when the message are archived, for example in the history timeline or when poll questions have been answered.
Why do I sometimes see a number of short messages?
When you are on the move and your datacatcher connects to a new cell tower, the location of the cell tower will be displayed. This is then followed by 510 shorter messages, which offer a glimpse into this new location. The datacatcher will then continue to display standard, longer messages.
Why are the messages on my screen displayed at a slower rate?
By default, a new message is displayed every 8 seconds. If your datacatcher hasn’t been moved for over an hour, your messages will slow exponentially over four hours. If you pick up and move the device, messages will again be displayed every 8 seconds.
My datacatcher is cracked, wet or very hot
Please switch off the device, ensure it is unplugged from the mains and contact us at interaction [@] gold.ac.uk or 020 7078 5182.
What happens to my data from the datacatcher, and who can see this?
Our policy is to keep data anonymous and securely stored. The data displayed on your datacatcher and all contact information (e.g. address, phone, email) is kept private and is not shared. Nonetheless, you should be aware that you may be identifiable from the materials you return, particularly if you appear in videos or photographs.
Where are the datacatcher’s messages sourced from?
We have used a variety of sources to generate the messages for our datacatchers. This includes the Government’s most recent census, Experian’s Mosiac, wikipedia, twitter amongst others.
Who else is using a datacatcher?
We have given 130 datacatchers to a variety of people located in and around London. Participants will be using the datacatchers over the same two month period.
Why is #datacatcher written on the base of the device?
This is to encourage you to share your experiences with the datacatcher on social media. If you use twitter, facebook or instagram, please feel free to share or document your experiences. We hope the hashtag will enable you to also see what other’s are saying about their experiences.
When will I be asked to talk about my experiences with the datacatcher?
You will be, or have already been contacted by one of the filmmakers working with us. They will visit you to discuss and make a short film about your experiences. Please also feel free to email or call us with any feedback and thoughts. We would also welcome our participants to use social media to share their experiences with the datacatchers, using hashtag #datacatcher.
Who will see these films?
The documentary footage will be shown during two small film viewings. We will invite all of our participants to one of the evenings, the other will be open to the public. This film footage will also be used to publish and disseminate our work elsewhere, as we have explained in our Informed Consent form. Excerpts from the ￼data we collect from you may appear in presentations to students, academic articles or lectures, on our website, in newspapers, or on widely accessible websites such as YouTube. We promise never to compromise your privacy or knowingly embarrass you. You will not be named in the film or any publications, though we may use pictures of you in your surroundings. If you object to any of the pictures or film we make, you only need to ask for us to delete them and we promise to do so. We will use the data to report our findings from the project.